Pillar 8- Purchasers

“Twelve Pillars to Support Your Business Success”   Pillar Eight – Purchasers     What we discuss in Pillar Eight: Who are your Purchasers? Great Customer Service Analysing your Purchasers Rating your Purchasers Why your Purchasers stay and why they leave you   It’s...

Brod’s Outstanding Account Follow up Process

Outstanding Account Follow Up Process   GENERAL RULES Use the “3 F’s” – Firm, Fair & Friendly Develop a script for each call, have your notes ready. Track the dates of due payments and follow up call. Be disciplined and follow up diligently. Don’t get...

How to Sell Price Focussed Shoppers

 A common complaint I get from small to medium business owners is that we can’t compete with the big guys on price.   The perception in the market place is that people are shopping on price alone. The only reason your customer asks the price up front is because that...

Pillar 7- Promotion

This Pillar may not be what you expect. Promoting (Marketing) your business (telling the world why they should deal with you) is far more that the basics of a nice logo and slick website….it is very much about how you deliver your total offer to your target...

I thought I would reassure you.

If our emails have caught your attention and given you new business ideas you may have been wondering if you should call and have chat about your business, you should. Over the last eight years Altitude has assisted hundreds of businesses to grow, increase profits and...

Pillar 6 – Progress

“Twelve Pillars to Support Your Business Success” Pillar Six – Progress   What we discuss in Pillar Six: Improve your confidence Learn new things Have a Plan Understand your S.W.O.T. Identify areas of need Meet new people Benchmark Be prepared to take calculated...